ASA Opts for True Customer Service Over Phone Recordings
The Pittsburgh-based health care company Automated Security Alert has a shockingly good record for taking care of their clients. The health care technology company is devoted to keeping senior citizens and physically disabled persons in their own home instead of in assisted living – and their clients have a 46.42% lesser rate of hospitalization. Far from using only push button medical alarms to care from their clients, they also offer electronically monitored medication dispensers, monitored smoke detectors, fall detectors, and many other advanced products. So for a company that embraces so many forms of advanced technology it is quite surprising to think that they would refuse to use any form of modern technology, but Automated Security Alert has a firm belief that when someone calls them on the phone they owe them the right to speak to a human being. In an era of frustrating and time consuming pre-recorded telephone menus, Automated Security Alert refuses to conform to the idea that people should be forced to communicate their needs to a computerized system. However, this does not only apply to office business hours only, it applies 24 hours a day, 365 days a year. Jason Seyler, director of Life Safety commented on the refreshing policy, -With many companies using Interactive Voice Response technologies, consumers are rarely ever able to speak with a live person during the first few minutes of the call . . . Automated Security Alert does not use these technologies due to the importance of our consumers. Live people answer our phones at all times, day and night. Subscribers can call our office at 1-800-338-7114 at any time with any questions or concerns that they have.- Automated Security Alert, Inc., has provided freedom and security since 1988 to over 60,000 consumers through the use of technology and services that enable seniors, physically-challenged persons and recovering patients to maintain an independent lifestyle in their homes. ASA’s creative, dependable solutions include medical alert systems (-personal emergency response systems-); fall detection systems; and medication management systems, including electronic pill dispensers and monitored automated medication dispensers. For further information, please contact Matthew Couillard at 1.800.338.7114. ——————————————————————————-
Michle Ada,Author of this article.
For further information on Medical Alert Systems and Fall Detection Systems you can contact ASA or call us at 1-800-338-7114